Friday, October 17, 2008

how do you spell relief?

i spell it:


we had yet ANOTHER snafu with insurance coverage on wednesday after vrock's surgery.

quick back story:

when vrock went in for his doctors visit on 9/30 he was given an Rx for antibiotics. when he got to the pharmacy they told him that we didn't have coverage. excuse the hell out of me?!?!? after MULTIPLE phone calls, i got it fixed and i picked up his prescription the next day. (the pharmacy didn't have what he needed but it was coming in the next day's shipment.)

fast forward to wednesday. after being at the hospital from 8:30am to 2pm, we were both ready to go home. we made 3 stops: one at the pharmacy across the street for a specific nasal wash not carried at our normal pharmacy, one at my parents to drop something off and the third at our local pharmacy to pick up all of our prescriptions. he's still kind of loopy from the anesthesia so he stayed in the car. 40 (count them!) minutes and $85 later i FINALLY came out with our prescriptions.

seems that SOMEHOW there was an error in reporting and we were shown as having our coverage EXPIRE on 10/11. EXCUSE me? needless to say i was PISSED off. after multiple phone calls (pharmacy called, i called) to multiple places (prescription coverage, hr, etc.) i decided to just pay the $85 (no insurance rate) and take my man home to rest. i was PISSED though and made a few MORE calls yesterday when i got back to work. nobody can give me a satisfactory answer as to WHAT the hell happened, but it appears to be fixed for the moment.

all i know is that i better NOT have to go through this every 2 weeks. see, my hr updates the insurance company who in turn updates the prescription people every 2 weeks. and if i have to do this every time we need a damn prescription, heads are going to roll. that is just BAD customer service right there.

since it was finally fixed and it had been less than 7 days since the pharmacy had run the prescriptions through the system, i called and had them rerun them so i could get credited the difference. which means that we get almost $40 back after all is said and done.

too bad i have to do some grocery shopping this weekend. i'd much rather use that $40 to soothe my stress with either thai or chinese for dinner.

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